It must be emphasized at the outset that a store is required to obtain a commercial registration if it employs workers to perform the work, owns offices or warehouses, or if its activity requires the issuance of specific permits. However, if owners conduct the business themselves and the activity does not require a permit, they can suffice with a freelance document. Nevertheless, a license must still be issued when practicing certain activities, such as selling cosmetics or medicine, for example. Furthermore, the Ministry of Commerce has established several requirements for practicing legal e-commerce, including the mandatory disclosure of certain information on the online store: the privacy policy, the procedures followed for receiving and handling complaints, and the tax number of the service provider. To increase the reliability of e-commerce activities, the Ministry of Commerce highlighted key points that online stores must adhere to, which include providing various means of communication, such as a phone number, email, and live chat. Electronic payments must also be secure and processed through accredited banks. Additionally, before completing the purchase, the store must specify the expected delivery time and have a clear, written policy for exchanges and returns. In the post-sale stage, the store must provide an option to file a complaint on the website and on social media, while disclosing the specific timeframe for responding to and resolving complaints. As for the last points disclosed by the Ministry, online stores in the Kingdom must support the Arabic language and use it in the complaint submission system, live chats, and product displays.